Today, I’m once again very privileged to speak to another of the leading technologist’s at IBM. As with all these bloggerviews, I try to look at the person and their background rather than just a bits and bytes conversation. I trust you’ll find Rod to be as interesting and enjoyable to read about as I did speaking with him. I always look forward to these discussions with the deep thinkers of IBM, and it continues to give me confidence that we have some of the best and brightest working for our future.
What is your job title (and what does that really mean as far as your job,)?
VP, Emerging Technologies-Software Group – What I was put in place for 10 years ago at IBM was to scope out emerging internet technologies that could have impact with our customers through their adoption, say 18/24 months out initially. One very important factor here is developing proof of concepts with customers to iterate and validate the business value. The other important part of my role is how do we then help the product team embrace these areas and continue maturing these technologies to be successful with the customers.
A good example of this is AJAX. Our customers have been asking us for a richer internet experience that would help drive more business, not flashy marketing ads as some folks first think. They appear to want something that is open, broadly supported by many companies in our industry, based on open standards or de facto standards – thru the browser, be it FireFox or IE or Safari for example. We have collaborating recently with other vendors on how we could achieve these goals. In fact, this week we met with over 30 vendors in Open Ajax summit. We worked on things like how we can create a place that customers could choose our products and feel safe doing so.
How do you describe what you do to your family and those who don’t work in our industry?
Most of the time i say I’m a Software Engineer – although I wish I had real time to code. It’s a Midwestern or blue collar upbringing I guess; We generally understate our jobs.
I try and keep it simple.
I do tell them that I work on technologies which they might be using on their desktop in a few years. Sometimes I can point to some that they are using today.
Can you tell us some work experience that you want to tell, how did you get to where you are today?
In college, I majored in Economics and then backed into computers & software. I was doing some econometric/demographic modeling and thought that software was more interesting. I hung out with a crowd that was always on the bleeding edge of technology, For example, they were doing ASCII based animation on vector Tektronix terminals – processing ASCII strings is very CPU intensive and very hard to do. If five folks were driving these terminals simultaneously, we could bring a DEC system to it’s knees. Lots of fun!
So in this crowd, learning new programming languages & then showing off what you could do – was huge fun. Back then, you showed your stripes by how many you could program in – which probably early on established my interest in diverse, new technologies. Then when I joined IBM it was right when the PC was introduced in the marketplace – and as you can imagine lots of new software possibilities.
Here’s an small fact, I’m a big Apple fan. I still have a 128k MAC and a LISA that IBM that we convinced IBM to buy – at $10 grand no less.
So what does learning the Mac or Lisa have to do with my IBM career? It taught me to continually get out of my comfort zone keep learning things that might not appear to have direct, immediate career value. This eventually it turned out to be a big asset – both in terms of technologies and what worked or didn’t in the marketplace. That is what helped me think about technology differently – keep them in context to marketplace adoption. Additionally, as you can imagine (an IBMer at a Mac developer conference for example) I made many external connections. Some of those folks now are VPs or CTOs who I can call on for their advice, opinions and many times industry collaborations.
For what it’s worth, I’m still use an Apple today. Probably one of the few that carries it openly in Armonk.
What are your hobbies or fun stuff you want to discuss?
1. I’m a avid music fan. I wish I could say that I’m a decent musician, I used to play guitar many years ago but work & life got in the way. So I’ve begun relearning guitar playing and I really enjoy it. When i don’t travel, I practice a lot because I find that music is inspiring. I’m teaching myself jazz and blues and enjoy it immensely.
I listen to a podcast – The Roadhouse, the finest blues you’ve never heard – very good material.
2. I’m a digital photographer. When I went to the Galapagos Islands, I became a big Photoshop fan, Now I’m also a wannabee graphics artist – you just get hooked doing all those cool Photoshop tricks. That is one reason why my presentations are so visual – hopefully they’re informative – but I do it because I really hate to bore folks, which is easy to do if you’re not thinking in terms of what your audience finds interesting. I know I wouldn’t want to be bored so i want to try & keep audience engaged.
What are the biggest challenges at IBM?
That is a tough question. One answer I’d give is getting technology adopted in our products. Our teams have hard, measured and valued requirements from our customers. I often challenge our team to work with customers early on to demonstrate our value of a technology, then build relationships with product champions, if you will, that can help understand & implement the customer needs.I don’t like to promote technology for technology’s sake. I want to do it in the context of it’s potential business value. This is where my discussions with analysts and reporters come into play to understand if it has or will have business or customer value.
Then, if we are right – then we rely on some luck and what we call demand pull – our product teams read the publications or analyst reports and then come to me and to talk about the opportunity.
Bottom line, if have decent enough insights into how technology will grow in adoption, but failed to get it into products, it doesn’t help IBM. Our loss.
Let me say that our products teams do listen, that is what differentiates us from competitors. They are excellent on execution.
Describe your relationship with analysts, how do they help you?
It’s easy as a technologist to drink your own kool-aid. When I talk to analysts about emerging technology, I want to hear their unencumbered thoughts back to me which are objective. I want to know, am I off or am I close?
I know that Analysts hear from customers. There can be communication gaps between what think customer want and what customers are really saying. Analyst’s help me articulate & clarify the customer & business value. I also find they help me with clear messages to customers. They are good report card on whether I’m on the right track or not.
I value analysts thoughts & opinions a lot. I listen and if i don’t understand something they’ve said, I stop and dig in to internalize their value before I move on with either the messaging or the product.. Web services is an example – they helped in validating this technology direction that’s now blossomed into SOA. I remember doing a keynote interview with Daryl Plummer in 2001 on web services – a spur of the moment decision in front of 1200 folks – most of who had very little idea why they should interested! Daryl and I did an hour regarding the value towards lowering integration costs and new business opportunities; it was the first big talk on subject – before any of the technical conference picked it up. We got tremendous feedback from the audience.
Since analysts read this, what would you like to say to them about what you are doing right now?
Web 2.0 technology is starting to generate interest from customers – Ajax, Atom, Microformats, tagging and REST. Analyst see broader value of Web 2.0 and how enterprises are going to be writing applications in the future.
What is the next big announcement or product you are working on that you can talk about?
For mashups – we are working on mashup makers, we hope. We are using wiki technology to show how Mashup Maker can be used right to a browsers to assemble information. This is an area which is starting to evolve from infancy and we are going to continue exploring. Here’s an example of results from using this technology.
What are you looking forward to in the upcoming years, either product wise or how you will work differently?
I’m excited about Skype & Gizmo especially around their toolkits. We need richer way of communicating, Audio and video conferencing still ties our hand behind our back. We need a richer environment where I can stay home and can have such a richer experience to work with people. It could save hours or days and improve my productivity to stay home instead of being on an airplane and then I could have the same impact.