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Customer No Service

April 7, 2006

I’ve blogged before about issues with customer service Dell Hell, or as consumer advocate Clark Howard coins it, customer NO service. Since I worked in the PC industry for 20 some years, it is easy for me to talk about it. I frequently compare selling PC’s to the used car world with their respective salesman and policies, but that might be giving used car industry a bad name with this next example.

Tiger Direct has a rebate scam going that is documented by the Better Business Bureau, and Bloggers, and to add salt in the wound, they are also selling your personal info. As of this post, 42,508 customers have requested a reliability report on Tiger Direct in the last 36 months according to the BBB.

I always maintain that customers vote with their dollars (or Euro’s, pounds, rubles, rupees, whatever.), I wonder if this will be the case or is the drive to somehow get an extra discount worth going through this poor example?

It’s time for the PC industry to stand up and offer quality service rather than just a next discount. After all, PC’s are on just about every office desk, at most homes and travel with most businessmen and women.

Here is the opportunity for the HP’s and Lenovo’s of the world to stand up and inject some integrity into the industry, I hope that between the customers and the manufacturers, they/we can weed out those who do this sort of thing.

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